Returns should be sent back along with a filled out returns form (included in your parcel) to the following address by post and not bought into the store personally:
Web Returns Address:
61 Church Street
We regret that we are unable to refund the cost of postage. COW does not accept liability for any damages during transit. Customers are responsible for adequately wrapping and insuring any returned items.
Please be aware that in the interest of hygiene we do not accept returns of accessories including face coverings, hosiery, swimwear or pierced jewellery.
This does not affect your statutory rights.
Returns will not be accepted if:
Original tags have been removed.
Tags have been ‘re-attached’ by customers.
Items appear to have been worn since purchased or have any odours.
Items are not in a re-saleable condition : All items must be in the same condition as originally posted, if there is a problem with the condition of the item on arrival, please get in touch at firstname.lastname@example.org or email@example.com
Goods purchased from our website cannot be refunded in-store as all refunds must go through their original payment method.
Goods purchased in-store cannot be refunded and are exchange only.
We do not operate throughout the weekend, if you place an order with us during this time, including orders purchased with express shipping, this will be sent out on a Monday. We also do not send out post on a Bank Holiday.
If you paid for Next Day Delivery with your order and we cannot guarantee it will arrive the next day, we will inform and refund you the amount and send out with our Standard Shipping rate.
We are not liable for any additional import or VAT charges when receiving or refunding International orders.
0161 832 2183