As we sell used vintage clothing we operate a no refunds policy on any items bought in our Cow Stores or We Are Cow Topshop concessions, for this reason we strongly recommend that you try before you buy to ensure you are happy with your vintage pieces. In case you do change your mind about your purchase, we are happy to offer an exchange within 14 days of the purchase date. All items must be unworn since the date of purchase and in the same condition that it was purchased in, with our original price tag still attached. All exchange items must be presented with the valid receipt.
Items purchased from our Cow stores can be exchanged in any of our stores in Manchester, Nottingham, Liverpool, Sheffield or Birmingham.
We are unable to offer refunds or exchanges on any items purchased in our Thrift stores.
For products purchased from www.wearecow.com we offer a refund or exchange within 14 days of the purchase date. All items must be unworn since the date of purchase and in the same condition that it was purchased in, with our original tag still attached. Returns should be sent back along with a filled out returns form (included in your parcel) to the following address:
Web Returns Address:
61 Church Street
Once we have received returned items, refunds are processed via the original payment method. Payments may take 3-5 days to process as standard.
We regret that we are unable to refund the cost of postage. COW does not accept liability for any damages during transit. Customers are responsible for adequately wrapping and insuring any returned items.
Please be aware that in the interest of hygiene we do not accept returns of hosiery, swimwear or pierced jewellery. This does not affect your statutory rights.
Returns will not be accepted if:
Original tags have been removed.
Tags have been ‘re-attached’ by customers.
Items appear to have been worn since purchased or have any odours.
Items are not in a re-saleable condition : All items must be in the same condition as originally posted, if there is a problem with the condition of the item on arrival, please get in touch at firstname.lastname@example.org.
Goods purchased from our website cannot be refunded in-store as all refunds must go through their original payment method, however you can hand-deliver your return to our Manchester store for processing.
Goods purchased in-store cannot be refunded and are exchange only.
Customer service number:
0161 832 2183