LONDON SELFRIDGES
CONCESSION MANAGER

The Concession Manager’s main focus is determining the long term success of the concession within the Selfridges store. They will assume overall responsibility for the success of the concession by driving daily operations, managing staff and increasing sales whilst minimising costs. They will oversee the operational and organisational standards of the store as well as implementing the marketing, merchandising and stock control procedures to ensure targets can be achieved and driven beyond expectation. The Manager will be responsible for ensuring that COW Culture is brought and upheld with the Selfridges stores. They must ensure that the staff also represent and embrace the store’s culture and goals. They will have a meticulous understanding of the store in order to problem solve and drive figures.

Responsibilities and Duties

•  Recruit and hire staff that meet the brand’s expectations
• Evaluate the staff’s performance and provide regular feedback, motivation and encouragement to help staff achieve goals
• Train new employees and provide continuing education and training to current employees
• Assign duties and delegate to the whole team
• Have a thorough understanding of the stock and what is/isn’t selling as desired through sales, competitor and trend analysis
• Provide ongoing communications with the Area Manager and Operations Director including scheduling store visits with the Area Manager as and when needed
• Track and implement financial targets
• Ensure that all polices and procedures are being followed throughout the store to the highest possible standard
• Implement stock rotation procedures and monitor product levels
• Ensure that the concession is organised and merchandised to the highest standard, (including mannequin styling) appropriately at all times.
• Manage the in-store seamstress team and ensure that rework production is completed in the most cost effective and sales focused manner
• Interact with the public via social media and maintain the store’s online presence
• Organise in store events and manage other marketing opportunities
• Follow Health and Safety regulations
• Responsible for ensuring that all customer service initiatives are in place and dealing with customer issues quickly and courteously
• Overall running of daily operations including key holding and cash handling responsibilities.

Skills

• In-depth understanding of the market to maintain competitor awareness
• Highly organised with impeccable time management
• An enthusiastic, confident and self-motivated leader
• Merchandising according to trend and sales analysis
• Excellent communication skills
• Being able to understand and react to sales and numerical data
• The ability to work in high pressure situations and to “think on your feet” to solve problems
• Excellent customer service with a focus on building customer relationships to deliver customer retention, encourage word-of-mouth marketing and create brand advocates
• Ability to think creatively and continuously bring fresh and new perspectives

EMAIL YOUR CV AND COVER LETTER TO PHOEBE@WEARECOW.COM